Quality Systems International (QSI), a Lims and quality management software supplier, is highly rated by users in the 2005 Lims Watch report
With the highest scores of all Lims companies in the key areas of support, responsiveness and customer awareness, QSI also achieves, by a significant margin, the highest average score overall.
The report is produced jointly by TrendWatch and Scientific Computing Magazine, and is based on an international user survey conducted by Forrester Research, an independent research organisation.
Particularly notable were users' views of customer support.
Asked if they were satisfied with the level of support received, only QSI's customers exceeded a 90% positive response.
Over 40% of QSI users expect a response to an e-mail support query in under an hour - more than twice the rating of the nearest competitor.
QSI was the only company to achieve a straight 100% approval rating in any category - when users were asked about the level of product knowledge displayed by support personnel.
QSI's Clive Collier said "We believe that this reflects our focus on what we do".
"Only by being aware of, and responding to, customers actual needs can you achieve this level of user satisfaction."
