Waters is the recipient of its fifth consecutive Omega Northface Scoreboard award for exceeding customer expectations in service and satisfaction during the prior calendar year
The award is administered by the Omega Management Group, a leader in implementing customer satisfaction and retention programmes.
Omega will formally present the award during ceremonies on June 14 at its Score Conference 2006, being held at the Seaport Hotel from 12-15 June in Boston, Massachusetts.
Omega's methodology measures customer satisfaction levels during the past year, based on customer input.
The company surveyed 3100 customers in 20 countries.
According to Omega's research, Waters received a score of 4.0 or higher (out of a possible 5.0) in the following categories: technical support, field service, sales process, customer service and product quality.
Rohit Khanna, vice president of worldwide marketing at Waters said, "Today's distinction underscores the important role that the company's Global Services organization plays in building customer loyalty".
"We are pleased that our own customers are experiencing great success with the exemplary customer services programs delivered by this organization." According to Omega's research, companies with consistent high levels of service indicate "clear evidence of building customer loyalty," and that the satisfaction level "essentially locks-in profitable long-term customer relationships and significantly raises the bar" on its competitors.
In addition to performance maintenance, training, installation, compliance, asset management and relocations services, the company's Global Services product portfolio includes Connections Insight - the industry's first intelligent device service solution.
Since 2004, Waters Connections Insight technology has shipped as a value-added service with the company's award-winning Acquity UPLC and Nanoacquity UPLC systems.
Connections Insight is an intelligent device service technology that provides continuous monitoring and instant-alert notifications for faster, proactive support that prevents problems before they occur.
Its goal is to provide customers with maximum system uptime, consistent productivity and increased instrument availability.
