Microfluidics has announced the availability of several services designed to enhance customer success and assist in customer innovation.
The services include process consulting, customised in-house seminars and training, and preventive maintenance contracts.
Process consulting and customised seminars and training are delivered by Mimi Panagiotou, chief technology officer at Microfluidics, and the company's technical staff members.
Through its process consulting services, Microfluidics aims to help its customers to develop processes for nanomaterial production and then optimise those processes while scaling up from lab to pilots and full-scale production.
Microfluidics' technical staff members stay current on nanotechnology developments and a range of other promising technologies and applications, and use that expertise to deliver customised in-house seminars and training.
Examples of topics for seminars and training include: seminars tailored for each customer covering all aspects of the Microfluidiser technology and discussing its use in relation to the customer's unique needs; briefings on specific applications or new technologies, tailored for each customer on topics such as bio-pharma, energy chemicals, digital inks, and so on; and overview seminars on nanotechnology (synthesis, processing, applications), possibly including outside speakers.
Microfluidics' preventive maintenance contracts provide customers with the ease of pre-arranging their annual preventive maintenance, through single- or multiple-year contracts, in order to ensure the longevity and optimal performance of their Microfluidiser processors.
A Microfluidics preventive maintenance visit to a customer site by a skilled field service engineer includes processor inspection, replacement of designated parts, a performance test, a written report of processor condition and recommendations, and brief training in various processor procedures.
