Leica's Remotecare service is designed to increase instrument uptime and productivity by predicting system issues and ensuring that instruments are always operating at optimum efficiency.
In case of instrument issues, customers and Leica Microsystems' service will be notified via SMS or email, enabling both of them to take corrective actions in order to avoid breakdowns.
A tailored solution, Remotecare is said to act like a virtual technician.
Remotecare limits each user to specific data, views and actions, and blocks access to customer and patient data.
The direct, remote monitoring only allows diagnostic access to system information.
Remotecare is offered for the Leica ASP300 S tissue processor and the Leica TCS SP5 confocal microscope.
It will soon be available for the Leica Peloris tissue processor, as well as most other computerised Leica equipment.
