Roche has received approval from the US Department of Defense (DOD) to provide remote service and support for its lab analysers at Womack Army Medical Center through the DOD's secure B2B gateway.
Roche is the first in-vitro (test tube) diagnostics manufacturer to be approved by the DOD for this remote access.
The B2B gateway is a highly secure portal that enables external vendors to access systems within the DOD's data network.
The remote access will enable Roche to more easily monitor system status, download system upgrades and calibration information, and provide remote help desk support through its cobas link software program.
The remote access also will help Roche provide more efficient and effective support and services.
For Womack Army Medical Center, Roche will use the B2B gateway remote access to support multiple installations of the Cobas 6000 analyser series, an integrated platform that offers clinical chemistry and immunoassay testing.
The approval will also pave the way for Roche to provide similar support services to other government facilities that utilise the B2B gateway for remote network connectivity.
