Eppendorf UK has been presented with the 2010 Fisher Scientific Logistics Award in recognition of its achievements in maintaining high standards in product delivery and service.
The award was presented to Brigitte Koch, European area sales manager, and Steve Dey, applications manager at Eppendorf.
Dave Darker, category manager at Fisher Scientific UK, said that Eppendorf has demonstrated its ability to deliver on time and complete in 2010, despite challenging market conditions.
He added that both fill rates and ship lines on time and complete (SLOTC) performance have been on plan, enabling Fisher Scientific to deliver a good customer experience.
Between the placement of a customer order and delivery of the requested Eppendorf products, a distribution machine ensures that each laboratory gets what it needs, when it needs it - something that is particularly important when the delivery involves perishable items.
The efficient communication channel between Eppendorf and Fisher provides customers with a fast electronic ordering system, which facilitates order consolidation.
The result is a reduction in freight, storage and handling costs, and lower carbon emissions.
Online databases offer product-specific information and multiple distribution centres prevent service and delivery disruption.
An online order-tracking system and a procurement process that can be tailored to the individual laboratory's needs helps prevent errors in paperwork and further reduce waste.
