Pro-curo Software has introduced a 24-hour customer service and technical support system.
The new system uses a combination of email, telephone, text message and live chat.
Users speak with a single contact, who then interacts with separate departments within the company to ensure an issue is resolved.
By adding a new level of customer support, Pro-curo Software claims to give customers a complete, auditable and easy to use system.
Integrated label design and printing functions mean samples can be tracked and identified throughout storage locations.
