Positive management of customer complaints and queries is a strong contributing factor to the success of companies, and Autoscribe says its Feedback system is just the ticket
Autoscribe has introduced a full-featured customer complaint management system to enable companies to better manage customer complaints and feedback.
In turn this will help to improve the satisfaction of customers with complaint procedures used by their suppliers.
Uniquely Feedback provides full tracking of complaints following their registration right through to their final resolution.
Interactive, flexible sorting of data provides rapid answers to questions maintaining good customer relations.
To provide users with a familiar interface the Feedback complaint registration screen may be designed to suit end-user requirements.
All relevant details can be rapidly and simply entered on a single screen and, if required, a complaint acknowledgement letter sent to ensure maximum customer communication.
Links to QuickAddress aid the speed of address entry and automatic numbering ofregistered complaints provides for easy tracking of the complaint history.
Included within Feedback are facilities to create management reports to indicate total complaints, complaints per product and trends, for example. There is also a check to highlight customers registering frequent complaints.
For companies operating in an environment where product testing is appropriate Feedback provides the flexibility to log all types of information including sample laboratory testing data, appearance observations etc.
