Developer received a positive scoring of 81% on the question of product functionality, 83% for product reliability, 94% for support response, and 89% for support accuracy
"Matrix Lims is one of the most functional, highly reliable and well supported laboratory management software solutions available today".
Those are the findings of a recent customer survey conducted by software developer Autoscribe.
29 Matrix Lims customers from the UK and North America responded to the survey, carried out in autumn 2003.
Autoscribe received a positive scoring of 81% on the question of product functionality, 83% for product reliability, 94% for support response, and 89% for support accuracy.
21 customers also said that they would buy Matrix again - which Autoscribe says is an extremely high result for a Lims developer.
It is standard practice for Autoscribe to canvass customer opinion on a regular basis.
This helps the company understand the expectations of its customers and helps focus efforts towards the product and service developments of the future.
Matrix Lims (laboratory information management system) is the company's primary software solution, used in the organisation of laboratory processes throughout the world.
Key features include its advanced functionality and high configurability to suit a wide range if applications.
Customer support is further enhanced through an annual Lims user meeting, organised by Autoscribe to update customers on current developments.
Autoscribe is expanding further into new market areas with a new range of management software solutions such as Training Manager, and Feedback (customer complaints manager).
To take account of this growth and demand, the company recently relocated to new larger purpose built premises in Riseley, Berkshire.
