Thermo LabSystems has announced that it has created an informatics geocenter to provide enhanced technical support to its customers operating in the Asia Pacific region.
Thermo LabSystems has announced that it has created an informatics geocenter to provide enhanced technical support to its customers operating in the Asia Pacific region.
The new Asia Pacific Geocenter will also offer commercial support for its network of sales offices and distributors located in that region. Thermo LabSystems' product range includes leading LIMS (Laboratory Information Management System), Nautilus and SampleManager, Atlas Chromatography Data System and the eRecordManager solution for long term analytical data archival. The first phase in this initiative sees Thermo LabSystems' facilities in Adelaide, South Australia; Perth, Western Australia; Singapore and Japan providing co-ordinated implementation services and day-to-day hotline telephone support for the company's customers in countries such as Australia, Japan, China, Singapore, Taiwan, Malaysia and Thailand.
Bob Blunden, director of Asia Pacific Region at Thermo LabSystems, commented: "I am delighted to be able to offer support for our products, and deliver associated services, to all countries in our time zone from our time zone.
Our plans for early 2003 include the development of existing skills and capabilities and the recruitment of further specialist personnel to ensure all resources are available to serve this strategically important region.
Of course, along with our customers, we will continue to enjoy the backup of our Thermo Electron colleagues from across the world, most notably in Europe and North America".
Thermo LabSystems has enjoyed a track record of business success in Asia Pacific since the mid-Eighties.
Amongst the key customers it supports in the region are Exxon Mobil, Alcoa, BP, The Coca-Cola Company, GlaxoSmithKline and Pfizer.
