Matrix Lims claims an unmatched record for customer satisfaction with 100% of respondents to the 2005 survey stating that they would buy Matrix again if given the choice
More than 50% of all Lims projects fail - make sure yours is not one of them, says Autoscribe.
Those buying or upgrading a Lims system are entitled to expect the following from any Lims vendor: guaranteed upgrade path and backward compatibility.
Matrix Gemini upgrades are backwardly compatible and have been since the very first version of Matrix Lims was introduced 16 years ago despite the massive changes in software and hardware technologies and the product.
The Autoscribe policy of no core code customisation, but a high degree of configurability, is key to the continual upgrade path.
User benefits: Matrix Lims is proven to grow with both small and large businesses.
New features and new technology are accessible without the need to change systems.
Autoscribe says it pioneered the use of configuration tools in 1996 - and they have been regularly upgraded during the past ten years.
They are still unique and the best, says the company.
Matrix Gemini provides enhanced OneTime Configuration tools that automatically create a unified Lims configuration for both desktop client and web use without the requirement to use programming, Java or esoteric scripting languages.
The configuration tools provide flexibility and Matrix Gemini may be tailored for a wide variety of industries and applications including the creation of business systems such as customer complaints management, support management and document management.
Neither programming nor a knowledge of programming and esoteric scripting languages is required.
The tools are therefore usable by a customer and customer developed configurations are fully supported by Autoscribe (compare this, says the company, to a system that is configured by writing code or using programming scripted languages).
Matrix Gemini is easily configured to meet user requirements without custom code, and is easy to update to meet new business needs, says the company.
The Lims configuration has no negative impact on system support or upgradeability.
Matrix systems are scalable from single user sample tracking systems to full function global/enterprise Lims involving many hundreds of users.
Matrix systems are suitable for small companies, individual departments within a company, large companies and/or enterprise organisations.
Matrix systems may be used in any laboratory in any industry whether regulated or not.
User benefits.
The same software can be used in large central laboratories as well as small one-man laboratories in remote locations thus providing standardisation throughout the organisation.
The above leads to better understanding between laboratories and a consolidated approach to user and system manager training.
Support and upgrade costs are kept to a realistic level.
The above benefits illustrate the real way to standardise with a Lims, says Autoscribe.
Matrix Lims claims an unmatched record for customer satisfaction.
This is monitored on an annual basis and copies of the surveys are available on request.
100% of respondents to the 2005 survey stated that they would buy Matrix again if given the choice.
