"Thermo's commitment to China is growing, and we have responded with local representatives for sales, service, support and marketing of our informatics products"
As part of Thermo Electron's new 4000m2 customer service and laboratory demonstration center in Shanghai, it announces its first local customer support helpdesk for its informatics offerings and introduces distributors in the Apac region.
"Thermo's commitment to China is growing, and we have responded with local representatives for sales, service, support and marketing of our informatics products," said Dave Champagne, vice president and general manager of Thermo's Informatics business.
"We are determined to provide direct access for our customers throughout China and Asia.
"With offices in the demonstration lab, we are better able to serve our customers with training and customer support".
Customers may call a local number to access local support for their informatics systems.
These solutions include Thermo's flagship enterprise solution, SampleManager Lims for process industries; Watson Lims for pharmaceutical bioanalysis; Galileo Lims for high throughput in vitro Adme experiments; Nautilus Lims for discovery and R and D, particularly in biotechnology; the new Darwin Lims for pharmaceutical QA/QC; Atlas CDS, an enterprise chromatography data system; as well as the Enterprise Pharmacology (EP) series and Kinetica analytical database tools for PKPD, and GRAMS spectroscopy analysis software.
To help bring its informatics solutions to customers, Thermo has formed partnerships with key distributors for the region, in China, Japan, and Korea.
