Waters Corporation has introduced an online tool for requesting local instrument service, technical support and other on-site services.
Waters developed this e-service connection in response to customer feedback for easier access to support and is offering it free to all customers via its website.
With the Irequest system, customers can get access to instrument service, technical support and training without having to pick up the phone, 24 hours a day, seven days a week.
'Through Irequest, customers receive an immediate confirmation of their message along with an individualised response from a Waters specialist within hours,' said Dave Terricciano, vice-president, global operations and support at Waters.