Waters has introduced Empower Driven Services, a service programme that provides Empower customers with the analytics needed to make enterprise-level decisions regarding laboratory utilisation.
Empower Driven Services integrates instrument services and laboratory intelligence analytics from customers' Empower databases to optimise customer resources through continuous improvement and lifecycle asset management.
According to Bruce Ryan, director of marketing for global services, having objective laboratory utilisation data is the key to driving informed efficiency decisions at an enterprise level.
'We believe laboratories are synergistic systems of instruments, informatics, workflow and finance,' he said.
Empower Driven Services is said to capture macro and micro efficiency data within this system.
'This enables customers to uncover areas of cost relief and drive analytics-based budget management while employing Lean Six Sigma principles to make the laboratory system as efficient as possible,' added Ryan.
Empower is Waters' flagship chromatography data software package for advanced data acquisition, management, processing, reporting and distribution.
By accessing the information embedded in this software solution, Empower Driven Services generates the customised analysis of laboratory operations.
This information affects decision making relating to the deployment of instrumentation, personnel training requirements and the streamlining of workflow, for example, as well as providing the justification necessary for the adoption of new technologies.