SciTegic, the platform and solutions division of Accelrys, has received the highest customer satisfaction ratings measured last year by independent customer research-based consultant TNS Prognostics
Through extensive surveys of over 250 customers, the study concluded that the SciTegic Division had 99.1% satisfied customers and the highest customer loyalty scores seen by TNS last year.
The importance of overall product quality was confirmed by users of the SciTegic scientific operating platform with 77% of respondents citing the quality of the product as the leading reason for their favourable reference.
Discovery Studio 1.6, the most recent version of Accelrys's easy-to-use suite of life science modelling and simulation tools for lead discovery and optimisation includes the integration of the scientific operating platform.
The combination of Discovery Studio 1.6 and Pipeline Pilot provides the ability to create and manage computational protocols that capture and automate data processing routines.
"Our scientific operating platform is fundamental to the long term strategy of Accelrys.
"Receiving such high customer satisfaction results reaffirms that our technology and our solutions team provide immense value to our customers" said Matt Hahn, founder of SciTegic and Accelrys's vice president of platform strategy and technology.
"Accelrys is leveraging the relationships that SciTegic has had with customers and this customer-centric focus is essential to our continued success.
"As the leading provider of scientific software and service solutions, we're honoured to be recognised for delivering excellence in customer satisfaction".
Other Accelrys products incorporate the scientific operating platform.
The extensive customisation capabilities of the platform allow both Accelrys and end users to create and deploy domain-tailored applications.
The broad set of scientific tools and components available for the platform provide a unique environment for rapid application and data integration, allowing broad deployment of enterprise-wide solutions, and ultimately accelerated research success.
