Thermo Electron has established a new local customer support center for its informatics software and services in Dammam, in the eastern province of Saudi Arabia
Demonstrating its express commitment to its Middle East-based informatics customers, the new helpdesk has been developed in close collaboration with the Yusuf Bin Ahmed Kanoo group, Thermo's partner in the region.
Located within Kanoo's regional IT facility, the new office will work in close partnership with Thermo's local support centre in Dubai in order to provide comprehensive support services to informatics customers located across Saudi Arabia.
The new helpdesk will offer timely and reliable local language technical assistance, ensuring maximum benefit from the latest Thermo informatics technology and applications.
"The opening of the new customer support center demonstrates Thermo's growing investment in the Middle East to support our ever-increasing number of prestigious accounts in this region," said Kevin Smith, senior channel manager for Thermo's informatics business.
VV Ramesh Kumar, IT support manager at Kanoo in Dammam, comments: "We are excited with the opportunity to support Thermo's informatics customers in Saudi Arabia.
"We are already providing services to many of these companies and we feel that this strategic partnership with Thermo will further strengthen our relationships with them.
"Our goal is to maintain and grow a culture of engineering and customer service excellence through a continuous process improvement programme."
