Velocity11 has launched a new website dedicated to providing pharmaceutical, biotech, and genomic research laboratories with an online resource to help accelerate their research
Since 1999, Velocity 11 has combined innovative engineering with high standards of quality and customer service, to design and manufacture flexible high-performance automation systems and instruments for applications that include medium to high throughput screening of cell-based and enzyme assays, Elisa, plasmid and sequencing preparation, PCR clean-up, solubility, and more.
The new website uses a design format that is rapidly downloaded by all web search engines.
Intuitively structured, the site provides easy and rapid access to information and technical specifications relating to the company's complete range of instruments, systems, accessories, consumables and software.
The applications section includes a comprehensive and growing suite of applications notes, technical notes and published presentations available as PDF documents.
This valuable resource describes how customers have used Velocity11 stand-alone instruments and fully integrated systems to automate simple (but time-consuming) tasks such as labeling, centrifugation, and sealing to entire complex processes such as compound replication, HTS, Adme/Tox assays, PCR clean-up, cell maintenance, and other biological and chemical methods.
As well as providing a suite of useful user product guides, for almost all current and historic Velocity11 automation systems, accessories and peripherals, the online support centre provides access to a knowledge base with more than 1300 searchable help topics written for instrument operators, lab administrators, and systems integrators.
In addition Velocity11's online customer assistance now includes real time service support through a customer initiated, encrypted connection between Velocity11 and customer workstation desktops.
The real time desktop sharing service support provides customers with expert assistance with protocol development and debugging, software updates or any other technical support needs.
