Global Enterprise Services is a suite of customisable service offerings designed to simplify service delivery and increase laboratory productivity.
It is hoped that it will provide laboratories with global resources to drive business efficiency and cost savings.
Thermo Fisher will present case studies demonstrating the value of its customised laboratory service management offering during Pittcon 2011 on 13-18 March in Atlanta.
Traditionally, laboratories rely on a variety of suppliers to provide a range of laboratory support services, from planning, design, sourcing and logistics to asset management of instruments and equipment.
The Global Enterprise Services portfolio delivers a customised solution at a laboratory or site level, using a consistent operational model and metrics set.
The solution can scale systematically to an enterprise level, across multiple locations and countries, with minimal disruption.
This integrated approach allows laboratories to: consolidate tasks such as ordering supplies and requesting instrument service to a single point of contact; integrate service delivery to drive streamlined operations, greater efficiencies and cost savings; leverage dedicated external resources to improve productivity with fewer internal resources; proactively manage service quality and delivery for accelerated service response times and first-time fix rates; standardise on consistent processes, resulting in consolidated laboratory service metrics to drive fact-based business decisions.
