Distributor says it believes in providing thorough training and service support for customers and this policy demands that an experienced technician is always on hand
Analytical Technologies, UK distributor of YSI Life Science products, has recently re-organised and expanded its team to provide first class technical support.
Martin Hurl, who has been with the company over ten years, has become technical services director, with an additional experienced specialist technician recruited to strengthen the team.
Analytical Technologies says it believes in providing thorough training and service support for customers and this policy demands that an experienced technician is always on hand to deal immediately with any requests for help. "We don1t just sell an instrument and walk away", says Chris Plows, sales and marketing director, "but regard the sale as just the first step in the process.
"Setting up the equipment, training personnel in its use, and supporting our customers with after-sales service is important to us.
"We are always ready and willing to help customers in any way we can and this re-organisation will put us in a better position to do so".
YSI Life Science products include the YSI 7100 MBS for multi parameter testing of up to six analytes simultaneously and the YSI 2700 biochemistry analyser, both for use in cell culture and fermentation bioprocessing and research applications.
Also available from Analytical Technologies is the YSI 8500 for measuring dissolved CO2 and the YSI 5300 for dissolved oxygen. The YSI 2300 measures glucose and lactate in whole blood, plasma, serum and cerebrospinal fluid, with the YSI 1500 portable lactate analyser for convenient on-the-spot monitoring.
