Sysmex UK has been awarded certification to BS EN ISO 9001:2000 demonstrating the company's commitment to the quality standards required by the British Standards Institute
Sysmex UK has been awarded certification to BS EN ISO 9001:2000 demonstrating the company's commitment to the quality standards required by the British Standards Institute and the operation of a quality management system that complies with the latest ISO regulations.
A supplier to the healthcare industry, Sysmex says it has an enviable reputation for service which will be further enhanced under the guidelines of the new standard.
ISO 9001:2000 establishes a solid base for the management of growth, change and continuing improvement - ensuring customers receive the highest level of support.
Focussed on what to do rather than how to do it, the new standard demands increased customer orientation and communication, and requires the measurement and monitoring of satisfaction levels.
Sysmex already has such systems in place and is says it is ideally placed to develop them further within the revised regulatory environment.
Under this process-based approach, organisations are viewed as a series of interacting processes that produce the products and services bought by customers.
A quality management system, management responsibility, product realisation, measurement analysis and improvement are the standard's key components, along with resource management to ensure customers receive what has been agreed.
