This new centre will work in tandem with ClinPhone's existing data centre infrastructure, enabling the company to cope with growing client demands
ClinPhone has introduced its new data centre following the successful growth of its business.
Enhancing this infrastructure will provide the company with the capability to deal with a higher volume of studies, doubling the inbound interactive voice response (IVR) calls capacity to two million per month.
The opening of this new centre coincides with the major release of ClinPhone's new Oracle-based application platform.
This new release enables ClinPhone, an Oracle business partner, to provide additional functionality and strong enterprise data management for its customers.
The introduction of the new data centre will provide a multitude of scalability and capacity benefits for ClinPhone's customers, says the company.
These will include increasing the fax capacity, telecommunications, data storage and physical computing capacity.
These capacity increases will benefit the company's outbound services as well as its inbound IVR and interactive web response (IWR) capabilities, contributing to higher availability targets.
The new facility will also use a high-tech storage and backup software platform from IBM, which will guarantee that all data collected is safer, more efficient and available 24/7.
This investment in key infrastructure will allow ClinPhone to strengthen its business continuity plans and capabilities and reduce risk for its customers, it says.
To date, ClinPhone's solutions have been deployed in nearly 1400 trials across 88 countries and in 71 languages, with 398 current live trials.
Therefore, the robustness of the company's IT systems is paramount to ensuring a stable and high quality service to its global customers in the biotech and pharmaceutical industries.
Daljit Cheema, chief technology officer at ClinPhone, comments: "In order to cope with growing client demands, we have made major changes to our key infrastructure and introduced a new data centre to increase our capacity and security.
"Our new IT platform will ultimately make our operation more flexible and our new second data centre will further strengthen our systems availability, as the volume of clinical transactions grows in line with increased sponsor demand for our services".
ClinPhone is a specialist clinical technology organisation (CTO) working with the leading global biotech and pharmaceutical organisations.
With its corporate headquarters in Nottingham, UK, ClinPhone claims to be the largest and most accomplished CTO with experience in nearly 1400 clinical trials spanning 88 countries and 71 languages.
The company's solutions enable its clients to manage their clinical trials more effectively through the use of technology.
Building on its telephone and web-based randomisation and medication management expertise, ClinPhone can offer a wide range of innovative products covering all aspects of a clinical trial, including electronic patient reported outcomes (ePRO), interactive voice and web response (IVR and IWR), patient recruitment solutions, and clinical trial management software (CTMS).
