Thermo has introduced 3D Model integrated services, an innovative and comprehensive approach to managing the assets of customers in the pharmaceutical, biotechnology and chemical industries
The 3D Model provides individual customers with a customised solution created through a detailed needs assessment that focuses on three dimensions: business goals and objectives, operating environment and the instrument/equipment mix across the enterprise.
This new approach capitalises on the strengths of available service models, including product support plans, managed maintenance and multi-vendor direct services, and the proper blend of preferred service providers to create the optimal solution for improving productivity, reducing total cost of ownership and ensuring compliance.
"Companies across the pharmaceutical, biotechnology and chemical industries are challenged to achieve greater productivity and operational efficiency, while minimising costs," said Ed Noe, vice president and general manager of asset management services for Thermo Fisher Scientific.
"Using the 3D Model, we work closely with individual customers up front as consultant-partners to understand their unique requirements and future plans".
"Then we build, deliver and manage the optimum solution for companies of any size, anywhere, with confidence".
The 3D Model also provides customers with comprehensive business intelligence reporting, as well as up-to-date asset tracking and maintenance history that are essential for maintaining regulatory compliance.
Business reviews that analyse overall goals, asset and service provider performance are periodically conducted to assess the need for any solution enhancements.
With Thermo Fisher Scientific serving as the managing partner, administration is greatly simplified through a single contract and invoicing procedures that significantly improve operating efficiency.
The 3D Model is part of Thermo Scientific Lifecycle Enterprise, a new and comprehensive portfolio of services for streamlining operations and managing assets across the enterprise.
Services range from new laboratory setup and benchmarking to redeployment and disposition, designed to optimise all of the customer's resources and to accelerate maximum results.
As companies look for a qualified partner to help manage their assets and streamline their business operations, they can now turn to an industry leader with a proven record of providing high-quality instruments and equipment, service and support, applications consulting, consumables and supplies, and industry expertise.
Customers benefit from the company's award-winning direct delivery service organization and expert multi-vendor services.
Thermo Fisher Scientific has 1500 field service engineers certified in Thermo Scientific products and a full range of multi-vendor instruments and equipment.
The company has over 28 years of asset management experience gained through more than 200 customer engagements.