Automation Partnership is offering maintenance contracts and preventative maintenance (PM) visits for standalone Cedex cell counters, as well as those integrated into Automation Partnership systems.
The company's service and support group - which operates helpdesks in Delaware, US, and Royston, UK, alongside teams of field- and office-based engineers - is offering PM visits as part of service packages for single or multiple Cedex units and those integrated in Automation Partnership's automated cell culture systems.
The PM visits include system re-calibration and replacement of worn parts and visits, and can be scheduled within four weeks and booked alongside other planned servicing to minimise downtime and disruption.
The company's service group offers the assurance that Cedex cell counters will be serviced to the correct quality standards for optimal, efficient operation.
The PM contracts can also include the option of having on-call trained engineers respond at short notice to unexpected breakdowns to fix the system using Cedex spare parts.
This service support increases availability and reliability of the cell counter, allowing the system to maintain consistent, accurate data measurement.
