Micromeritics has introduced a ‘100% Satisfaction Guarantee’ - enabling any customer who is not completely satisfied with their instrument to return it for a full refund within the first year of purchase.
High-performance equipment for materials science is vital in obtaining robust and meaningful results. However, the importance of partnering with a supplier that also provides post-sales support, expertise and trust is equally valued.
A recent survey of Micromeritics’ customers by independent research firm, TechValidate, revealed product quality and reliability was the most important factor when purchasing new technology.
More than half of respondents took advantage of the post-sales service offered by Micromeritics, resulting in 90% experiencing an improvement in the utilisation of their data (Source: TechValidate: 3C4-5BE-017).
Of those customers surveyed, 81% found the scientific and technical support offered by Micromeritics to be superior to its competitors. (Source: TechValidate: D6D-47A-948).
“It has become increasingly clear that customers investing large capital expenditure believe the after-care service they receive, is valued as highly as the instrument performance,” said Greg Thiele, general manager at Micromeritics Instrumentation Corporation.
“Within the materials science arena, Micromeritics provides high quality instrumentation and solutions to materials science challenges. Along with our recently introduced ‘Satisfaction Guarantee’, our global network of PhD and Masters level scientists and application engineers, ensure our customers quickly resolve analysis challenges, improve process efficiency and grow their business to its full potential. In short, we seek to develop partnerships with our customers to provide the solutions they need for the best value possible,” he said.
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