Case study describes a successful balanced scorecard approach which generated considerable cost savings at a water utility company in the USA
An example of the considerable cost savings available to laboratory managers through the deployment of performance metrics is now available from Labformatics.
The case study describes a successful balanced scorecard approach at a water utility company in Oregon, USA.
This is the first published description of the use of the balanced scorecard framework across a laboratory enterprise and should be of interest to lab groups interested in operational performance and cost improvement.
