PerkinElmer has announced the launch of OneSource, a new business that will provide comprehensive service and support for laboratories worldwide
"Within the life and analytical sciences marketplace, customers are seeking to streamline their supply chain through fewer, more value-added partnerships, enabling them to focus on their core competencies," said Peter Coggins, president of PerkinElmer Life and Analytical Sciences.
"We have launched our OneSource laboratory services business in response to this emerging trend, providing our customers with the means to improve productivity and reduce costs within their laboratories." Today's intensifying regulatory environment and an ever-increasing need for greater efficiency are both challenging the traditional instrument service model where service is viewed simply as a follow-on to an instrument purchase.
"There is an increasing demand for service partnerships that extend far beyond essential maintenance and repair of individual instruments," said John Danner, vice president and general manager, OneSource laboratory services business.
"In addition to the demand for higher productivity within the lab, compliance with regulatory requirements has significantly increased the complexity of installing instruments, qualifying operators, and documenting laboratory processes.
By partnering with PerkinElmer OneSource, customers can take advantage of a wide range of service offerings, from on-demand repairs to validation certification to education and training.
This enables customers to better focus on their core research and analytical tasks." OneSource customers can choose from a variety of service-level agreements, with offerings including preventative maintenance, 24-hour response times, or daily on-site support. OneSource service technicians are currently engaged in numerous large-scale service partnerships, in some cases residing full-time on-site with customers, performing repair, maintenance and validation of instruments provided by PerkinElmer and other suppliers.
PerkinElmer is unique among instrument vendors in its broad product scope, which ranges from basic research instruments to high-throughput drug discovery tools to environmental testing and general analytical instrumentation.
The OneSource business is comprised of more than 1000 factory-trained service professionals operating in 120 countries to service the PerkinElmer installed base of hundreds of thousands of instruments.
"Because we have expertise in nearly all technologies used in the major analytical and life science laboratories, we offer a breadth of technical competence that is unmatched in the industry," said Danner.
"PerkinElmer is increasingly the service partner of choice for global pharmaceutical, chemical and environmental customers." PerkinElmer OneSource anticipates launching new service offerings throughout the year to fully enable these comprehensive service partnerships.
