Thermo Elemental says it is investing in customer relations with its new Priority One customer care service
Recognising the importance of maintaining sophisticated, precision instrumentation at optimum performance levels, the new Priority One customer care service is designed to provide high-performance support for Thermo Elemental instruments.
The team of highly trained, dedicated support coordinators ensure that the right resource is directed to the customer whenever it is required.
Factory trained field service and applications professionals are available to provide on-call troubleshooting and on-site service around the world.
As every laboratory has its own unique requirements, Thermo Elemental has tailored service agreements to suit individual needs, with an optional 24-hour coverage for customers whose crucial applications require round-the-clock service protection.
As speed of response is a critical factor in the modern lab, Thermo Elemental provides remote diagnostics capability, enabling technical personnel to run and troubleshoot problems via modem, 24-hours a day, 365 days a year.
When a site visit is necessary skilled engineers and applications specialists, around the globe, can be on-site rapidly, equipped with the right information and parts, to minimise down time.
The Priority One customer care service provides an extensive service support programme, to cope with any eventuality.
The services provided span operator training, applications support and advice, full warranty and customised service agreements, parts and consumables, validation services, instrument upgrades, web based ordering and a responsive on-site service.
