Domnick Hunter, a specialist in analytical gas generators for use in laboratory applications, announces a new service initiative
New 'scientific service champions' have been nominated at all key sales and service hubs around the globe.
These service champions have undergone extensive training at the domnick hunter manufacturing facility in Gateshead (UK) in preventative maintenance and lifetime performance validation of the Domnick Hunter laboratory gas generator range.
The training is part of a wider initiative to improve customer support.
All sales and service hubs are now offering a wide range of preventative maintenance contracts to meet all end-user needs.
Service contracts range from simple emergency breakdown cover to extended warranties and fully bespoke service.
All Domnick Hunter products are carefully designed to meet the demands of their intended application and are manufactured in an ISO 90001:2000 quality environment.
However, laboratory gas generators contain a number of moving parts, which makes periodic maintenance vital.
The company says this service offers real value by combining maintenance and performance validation with optional warranty extension, thereby providing customers with a complete care package throughout the product life.
Customer support can be particularly critical in the scientific arena where accurate trials depend on properly-working instrumentation and test results can, quite literally, be a matter of life or death.
With local specialised support and service exchange programmes it aims to get customers back online within 24 hours.
Domnick Hunter will be exhibiting its range of laboratory gas generators, which includes UHP nitrogen and hydrogen generators for use in LCMS and GC, at a number of forthcoming shows including IMSC, Prague, 27 August - 1 September; Analyica China, Shanghai, 19-21 September; Scanlab, Copenhagen, 26-28 September; Het Instrument, Utrecht, Netherlands, 30 October - 3 November; Analytica Anacon, Mumbai, 16-18 November.
Gas generators combine all the benefits that come from replacing pressurised cylinders, such as lower lifetime cost and ease of use with unmatched safety and reliability
