All customers using the Caliso Software customer support options - or anyone wishing a live demonstration of the Caliso software products - can now make use of its remote HelpDesk VNC system
Basically, says Caliso, it's all very simple: you download a small exe from its website and run it whenever you require assistance.
The 'listening' software detects that you are trying to contact the company and the session begins.
This enables us to operate your PC remotely to either provide support or give a walk-through of the software.
There's no need to worry about security, it says, because:.
You are in control and can terminate the session at any time.
All traffic is routed through your firewall - no chance of a virus transfer.
All sessions can only be started by you.
