The Pennsylvania University Health System has awarded a USD135m (GBP85m) contract for integrated service management to Siemens Healthcare.
Over the next seven years, Siemens will be servicing and ensuring availability of diagnostic systems and biomedical devices from diverse manufacturers in the customer's hospitals.
While the diagnostic systems involved include MRI scanners, CT scanners and ultrasound systems, the second group comprises, for example, laboratory systems, surveillance monitors and anesthesia units.
Many diagnostic systems are constantly monitored via a data link for remote services.
This can make it possible to prevent or repair faults without having to dispatch a service engineer to the installation site.
Another aspect of integrated service management is that Siemens provides consulting services to the clinic on workflow optimisation and offers advanced training for service engineers and operating personnel.
The contract represents a continuous extension of the preceding eight-year service agreement.
