Horiba Medical's technical team has launched two new services: a web-based e-learning programme and a bespoke customer analyser optimisation service.
The Horiba E-Learning Portal (Help) is designed to meet the changing needs of the company's haematology and clinical chemistry customers by improving the accessibility of training for staff working shifts and on call, while the Analyser Optimisation service enables customers to maximise the performance of their Horiba Medical systems.
The interactive and modular Help courses enable users to complete their training at a time and a pace that suits their work patterns.
It is designed to assist in continuing and refresher training and provides competency certification for all system users.
According to the company, having a well-trained team is as much of a challenge for the laboratory as it is for an analyser supplier.
Changes to hospital laboratory management can often mean changes to the organisation and the possibility that key qualified staff are not always available should problems arise.
At the same time, non-specialised staff members such as doctors and nurses now frequently use a large number of systems in point-of-care locations and often ask for extra assistance.
Finally, there is regularly a mandatory requirement for certified evidence of competency.
Mandy Campbell, Horiba Medical UK technical manager and e-learning project manager, said: 'We have developed the dedicated support material and training system here at Horiba Medical UK using specific software.
'With our internal development expertise, we are able to add new modules, alter existing ones or adapt them for specific customers without having to turn to a third party, which enables us to offer an exceptionally flexible and reactive service,' she added.
In addition to the new e-learning portal, the company's UK technical department has also introduced its complementary Analyser Optimisation service.
Optimisation visits examine the performance of individual analysers, the correlation between multiple analysers, instrument setup and workflow.
Working with customers, the team is able to make bespoke recommendations to improve performance and optimise workflow, enabling adjustments to be made to fine tune the systems and software.
