Tecan has introduced two new options to its Te-Care service contracts - Tecare Check and Tecare Depot Repair - designed specifically for users of Tecan detection instruments.
For customers without a dedicated quality control (QC) tool, Tecare Check offers on-site operational qualification of instrument performance, reducing downtime by ensuring consistent performance and instrument reliability through regular maintenance and function checks.
Tecare Depot Repair provides a cost-efficient repair service at a Tecan technical centre, which includes parts and labour, eliminating unbudgeted service expenses.
Shipping arrangements are straightforward and the customer has the option of a loaner instrument.
All services are provided by Tecan's network of experienced and certified field service specialists, guaranteeing a high level of service.
