Users of immunoassay system are set to benefit from enhanced technical support for their analysers following decision to strengthen its customer services in this area
Users of the Advia Centaur immunoassay system are set to benefit from enhanced technical support for their analysers following Bayer Diagnostics's decision to strengthen its customer services in this area.
A new manager, Andy Barnett, has been appointed to head up the company's immunochemistry support group which encompasses an in-house help desk team comprising five product specialists, supported by a scientific consultant and Bayer's field engineers.
"Our aim is to broaden the technical knowledge of the in-house team during 2004, while also enhancing our capabilities for the remote support of systems via modem and the internet", says Barnett.
"We will also be working to develop field-based application support, providing even greater flexibility in terms of our response to customers".
Development of field-based application support is a major new initiative, designed to facilitate the provision of tailored responses on system or assay related issues which require in-depth investigation.
"We will also continue to work closely with our manufacturing colleagues in the United States to further improve the quality of our assays", Barnett says.
