Autoscribe has unveiled its Issue Tracker software, designed to reduce the time required to document, plan and control issues, problems or complaints.
Built to correspond to ISO 9001 and ISO 9004 requirements for audit regulation, Issue Tracker is suitable for use in most business environments.
It is designed to allow any issues, problems or complaints occurring within an organisation to be logged and actions assigned to any individual, making it a vital tool for uncovering problems or discrepancies in business operations.
The software allows a procedure to be defined for quality improvement within departments and the organisation in general by maintaining a full track of all issues and actions.
The system can be used for individual action lists, actions arising from meetings plus audit tracking including non-conformances etc.
It can also generate checklists and worksheets from the system and define the managerial sign-off process, as well as trending historical performance to monitor improvements and quality issues that affect the business.
Issue Tracker can be used to standardise quality control by ensuring all stages are complete. In addition it is possible to track, store and manage the status of uncovered issues and automate next actions.
Flexible configuration tools allow screen and report preferences to be specified according to the particular needs of an organisation. Company procedures can also be configured to mirror organisational objectives.
