24/7 service cover for water purification equipment meets modern laboratories' needs for round-the-clock operation
As part of its ongoing commitment to providing the highest levels of customer care, Purite has launched a new range of 24/7 service and maintenance packages, giving customers a highly flexible approach to preventative and responsive cover.
In addition to a number of standard service contracts, Purite will be offering customers the opportunity to create their own bespoke contracts tailored to meet the specific requirements and budgets of each individual customer.
The customisation option can include the length of the agreement, the inclusion of all necessary consumables for the duration of the contract and arranging specific payment terms depending on the type of contract required.
The 24/7 service packages - both standard and bespoke - are designed to give customers the widest range of options; the packages are available across the entire Purite range as well as covering competing systems, across all markets.
David Gray, aftermarket manager for Purite, explains: "Many of our customers are increasingly operating 24 hours a day, consequently their water treatment systems have to be operating at optimum levels at all time.
"As a result, effective maintenance cover and the availability of local service personnel is becoming more critical.
"This is especially true in applications such as renal dialysis, hospital sterile service departments and pharmaceutical applications, where downtime is not only costly but also potentially dangerous.
"The introduction of our 24/7 service facility gives our customers the reassurance that in the event that anything unexpected occurs day or night, a highly qualified Purite engineer is only a phone call away."
