Internet-based system provides customers with detailed and up-to-date information regarding the progress and their findings on products submitted for evaluation
Bureau Veritas Consumer Products Services (BVCPS) provides its customers, including those importing from Asia, with continuous information updates through a unique client-based e-business system - BVcpnet.
Without a regularly updated information stream, businesses sourcing from around the globe can often feel disconnected when testing their products at source, in recognition of this BVCPS introduced its internet-based system to provide its customers with detailed and up-to-date information regarding the progress and their findings on products submitted for evaluation.
BVcpnet provides customers working with both BVCPS's Asian testing facilities and their other locations around the world with desktop access to vital information, such as real-time sample monitoring, technical reports and specification manuals.
This innovative service enables businesses to more effectively manage the quality assurance stage of the process and for safety related testing, provides support for their due diligence systems.
BVcpnet is accessible via the company's website, providing access to a personalised section accessible via a unique username and password.
BVcpnet offers customers very specific and extensive technical information, for example where the product is at in the certification stage, the arrival date, reasons for the product not passing a specific test, frequently asked questions as well as an archive of all previous test certificates and reports.
The reports section also allows access to individual test reports as well as consolidated summary information, replacing the need for emailing, faxing or mailing reports and thereby reducing the amount of time products are awaiting documentation.
As retail prices continue to fall, globalisation has become key to survival for many UK businesses, with more and more retailers turning to Asia and beyond to source their products.
In order to overcome reservations that UK importers may have had in the past about buying products from the region, particularly those with concerns over how European standards and legislation will be interpreted by both suppliers and local laboratories, BVCPS has established BVCPnet to provide its customers with greater transparency, provision of progress information, ability to review supplier performance and direct access to technical reports.
Alan Kirwilliam, director of sales and marketing at BVCPS Manchester comments: "Here at BVCPS we work very hard to understand and meet our customers' needs.
"This innovative service offers our clients the support they require during the entire testing at source process.
"The constant updates being made daily to the personalised accounts on BVcpnet results in clients getting the most up to date information and, therefore, offers a business system which provides a high level of confidence and communication, resulting in a more effective way of working."
