Software product is specifically designed to enable laboratories to fully service their customers on-line, improving customer relations and significantly reducing back office costs
Neolytica has launched a new product designed to fill what it says is an obvious gap in the laboratory software market place. Iris, an interactive relationship information system, is a product specifically designed to enable laboratories to fully service their customers on-line, improving customer relations and significantly reducing back office costs.
Iris will enable all laboratories to manage their projects and their clients more effectively on-line.
Iris is a web-based system that provides access to functions designed to facilitate the relationship between laboratories and their clients.
The range includes on-line ordering, sample tracking, quote requests, secure messaging, on-line invoicing and results and reports download. Iris has been specifically designed for the analytical industry with an eye toward what analytical chemists, project managers and laboratory administrators require to deliver enhanced value to their companies and their clients.
"Neolytica is committed to providing its customers with best-in-class services and solutions, enabling them to more effectively concentrate on their core competencies, " said Steve Gregory, president and chief operating officer, Neolytica.
"Iris has been extensively used within Neolytica to improve communication with customers and to dramatically reduce the total cost of service." Iris is a service delivered via the internet, permitting customers to place orders, review results and reports and track samples 24-hours-a-day from any location across the world using an internet browser.
Well-defined security architecture ensures that only those with pre-defined privileges are allowed access. Laboratories have the ability to set-up an unlimited number of internal and external users; determine customer specific pricing and reporting formats.
"Neolytica understands that the significant investment required in hardware, software and personnel may be a deterrent to the adoption of new technologies. As a result, Iris will be delivered as a service to maximise ROI and minimise upfront costs," says Simon Kaalman chief information officer, Neolytica.
"Delivering Iris as a service offers a number of significant benefits; including reduction in hardware and software investment, improved cash flow management and a level of security that is matched by the requirements of the most security minded company." Iris provides a comprehensive service that can be personalized to look like a bespoke solution, with customised reports and branding for each customer.
